RVM Auto Assist recognises that the Insurance Broking market continues to be very competitive, especially with the arrival of the ‘new’ aggregators putting further downwards pressure on motor premiums.

However, Brokers continue to thrive by differentiating themselves and by offering greater service and a more personal approach.

We are looking to assist in that approach by:

	Enhancing the customer’s service experience when an accident occurs
	Offering a competitive income-share to support the Brokers margins
	Saving considerable time spent by the Broker in managing motor claims
	Over-brand ourselves to more closely associate our service with that of the Broker

A sophisticated motor fleet accident management service has also been developed for the Broker market. Details of this service are available via the following link: www.rvmfleetservices.co.uk

RVM Auto Assist runs its own fleet of rental vehicles, which are offered on a Credit Hire basis nationally to non-fault accident victims under the ABI protocol (‘GTA’).

We are long-standing 1st Tier members of the GTA and support wholly the efforts that are being made by all parties to ensure this continues to be an effective Protocol for the industry as a whole.

RVM Auto Assist is also a long-standing member of the National Association of Credit Hire Operators (‘NACHO’) as well as the Accident Management Association (‘AMA’).

We continue to work closely with both trade bodies and have created an ethical policy relating to credit hire work to which all the staff and Directors of RVM Auto Assist have signed up and to which we all operate. (Click here to view a PDF of our Ethical Policy)

Credit Repair is also offered to customers under the Protocol and through an RVM Auto Assist Approved National Network of body repairers.

RVM Auto Assist pioneered the ‘Full Outsource’ concept for Brokers in 1998 and has continued to develop this aspect of our service over the years.

We now offer an enhanced ‘watching brief’ service (see below) over those claims that do not qualify for extended credit under the Credit Hire and Repair program but require ongoing support to be given to Brokers customers.

Additionally, we offer a range of ancilliary services that a Broker can use to further differentiate itself from its rivals such as:

	A specialist Fleet Accident Management program	Request Details
	A range of Legal Expense Insurance products	Request Details
	An enhanced Uninsured Loss Recovery facility	Request Details
	The new ‘Trigger Tracker’ facility for drivers	Request Details
	The ‘Watching Brief’ service	Request Details

RVM Auto Assist recognises that the key issues for Insurers are

	To minimise claim cost
	To conduct credit hire and repair business with ethically-based supplier partners
	To ensure volume caseloads are dealt with efficiently and accurately

The RVM Auto Assist operation has been set up to be scaleable by outsourcing the time-consuming elements of the process and retaining internal technical expertise to ensure quality control and to take the key decisions during the life of a claim.

It is a key objective of the business to develop increasingly close connections with Insurance Companies.